Terms of Service
By using our platform or subscribing to our services, you agree to these Terms of Service. If you do not agree, please do not use our services.
1. Who We Are
Rezillient is operated by Rezillient LLC, a limited liability company registered in the Sharjah Media City (Shams) Free Zone, United Arab Emirates (licence no. 2647490.01), with its registered address at Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, UAE. Our platform is rezillient.com and your client dashboard is at portal.rezillient.com. Contact: hello@rezillient.com.
2. Services
Rezillient provides ongoing business services under monthly subscription plans, each covering the set of services listed on the pricing page at subscription time. Custom projects such as website builds and bespoke automations are also offered, scoped and priced in writing before work begins.
Your dashboard shows each service in your plan as on or off.
3. Our Promises
- Everything we make for you is yours. Work delivered under an active, paid subscription becomes your property from delivery. Custom project deliverables transfer to you on receipt of full payment.
- You can leave anytime. Cancel from your dashboard in one click or by email. There is no minimum term, no lock in and no exit fee.
- No setup fees, no surprises. The subscription price at signup is the whole price, and it does not rise while your subscription remains active.
- We never ask for your passwords. Account access uses each platform's own secure authorisation.
- Honest status, always. Your dashboard reflects what is genuinely running.
- Your data leaves with you. You may request a full export of your data at any time, including when you leave.
- If something ever goes wrong with your data, we tell you fast. See section 10.
4. Accounts
You sign in to your dashboard with a secure one time link sent to your email address. We do not use passwords, and no password of yours is ever stored by us. You are responsible for keeping your email account secure and for activity under your account.
5. Payments
All card payments are processed securely by Stripe. We never see or store your card details; Stripe handles all card data under PCI DSS compliance. Subscriptions are billed monthly in USD at the plan price, or the price otherwise agreed in writing, to the card you keep on file. Custom projects are billed by invoice; standard terms are a 50% deposit on agreement and 50% on delivery unless agreed otherwise in writing.
If a subscription payment fails, we tell you in writing. If it is still unpaid seven days after the billing date, the service pauses, and it is restored as soon as payment clears. Paused days are not refunded.
If a properly invoiced card payment is disputed with the card issuer, the invoiced amount remains due, together with the dispute fees the payment provider charges us.
6. Cancellation
You may cancel your subscription at any time, from your dashboard in one click or by writing to hello@rezillient.com. Cancellation takes effect at the end of the current paid period; nothing further is charged. Amounts already paid for a completed period are not refundable unless the law says otherwise.
After cancellation, everything you own stays yours, and you may take a full export of your data with you.
7. Revisions and Scope
The number of revision rounds included in a custom project is stated in its quotation. One round is one consolidated set of changes sent together in writing. Work outside the agreed scope is quoted and agreed in writing before it is billed. You will never receive an invoice for work you did not agree to in writing.
8. Intellectual Property
Work delivered to you under an active, paid subscription is yours from delivery. Custom project deliverables become your property on receipt of full payment; until then they remain the property of Rezillient LLC.
Our own tools, templates, code libraries, prompts and processes remain ours. Where any of them are embedded in your deliverable, you receive a permanent, worldwide, fee free licence to keep using them as part of that deliverable.
We may reference completed work in our portfolio or case studies only with your prior written permission, and you may withdraw that permission at any time.
9. AI Assisted Work
Some services involve AI generated content, images or automated responses. All output is reviewed by us and approved by you before it is used, and you are responsible for how approved content is used after delivery.
We do not use your confidential information to train AI models, and we engage AI vendors under business terms which provide that data submitted through their interfaces is not used for model training by default.
10. Your Data
We treat your business information, processes and materials as confidential and share them only where necessary to deliver your services. On request, we will sign a mutual non disclosure agreement before work begins.
Where our platform holds data belonging to your own customers, you remain the owner and controller of that data and we process it only to deliver your services. A data processing summary is available on request.
If we become aware of a breach of security affecting your data, we will notify you in writing without undue delay, and in any case within 72 hours of becoming aware, with what happened, what was affected and what we are doing about it. Full details are in our Privacy Policy.
11. What We Cannot Promise
We commit to doing the work in your plan or quotation to a professional standard. We do not guarantee business results: search rankings, traffic, reach, followers, engagement, leads, sales or revenue. Anything we say about likely outcomes is an honest expectation, not a commitment. We are not responsible for outages, algorithm changes, suspensions or price changes at third party platforms.
12. Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect or consequential losses, or for results that depend on factors outside our control. Our total liability for any claim is limited to the amount you paid us in the three months before the event giving rise to the claim.
Nothing in these Terms excludes or limits liability for fraud, gross fault or wilful misconduct, or any liability that cannot be excluded under UAE law. The cap does not apply to your payment obligations or to either party's breach of confidentiality.
13. Governing Law
These Terms are governed by the laws of the United Arab Emirates as applicable in the Emirate of Sharjah. Any dispute we cannot resolve together amicably is subject to the exclusive jurisdiction of the competent courts of Sharjah, United Arab Emirates. These Terms are drafted in English and the English text prevails over any translation.
14. Changes to These Terms
If these Terms change, we post the new version here with a new effective date and flag material changes to active subscribers in their dashboard. A change that increases your price or reduces your rights takes effect for you only after you confirm it in the dashboard or continue past a clear notice.
15. General
If you sign a Service Agreement with us, that agreement and its quotation prevail over these Terms where they differ. If any part of these Terms is held unenforceable, the rest stands. A failure to enforce a right is not a waiver of it. We are an independent contractor; nothing here creates employment, agency or partnership.
16. Contact
Questions about these Terms: hello@rezillient.com.